Returns & Refund Policy

1. 7-Day In-Home Evaluation Window

We want you to feel confident that your chosen rug complements your lighting, flooring, and interior architecture. For all standard catalog pieces, we offer a 7-day return request window starting from the date of confirmed delivery.

2. Eligibility Criteria for Returns

• The carpet must be unused, undamaged, unwashed, and free of pet hair, spills, odors, or alteration.
• Original brand labels, authenticity tags, and protective packaging must be preserved.
• Returns must be authorized by our concierge prior to courier dispatch.

3. Damaged or Defective Items upon Delivery

In the rare event that a defective or damaged rug is delivered, a replacement query must be raised within 24 hours of delivery. Following verification by our team, we will arrange a replacement of the same piece.

4. Non-Returnable Items

• Bespoke Custom Rugs: Carpets woven to custom dimensions, bespoke cartoons, or unique color dyes are non-returnable.
• Custom Cut Runners: Any rug altered or cut down at the client's request.
• Items marked as final archive sale.

5. Return Pickup & Refund Processing

Upon return authorization, our logistics partners will arrange an insured white-glove pickup from your doorstep. Once received and inspected by our master weaver quality team in Bhadohi, your refund will be processed within 5 to 7 business days to the original payment method (or via NEFT/IMPS for COD orders).

6. Initiating a Return or Replacement Query

To initiate a return, replacement, or exchange, please reach out to our concierge team with your order reference number: