Privacy Policy

1. Introduction

At Loom & Legacy (“we”, “our”, or “us”), we respect your privacy and are committed to protecting personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, commission a custom rug, or purchase fine carpets from our collections.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, delivery address, phone number, and email address.
• Order & Customization Data: Rug dimensions, bespoke color preferences, room sketches, and order notes.
• Transaction Data: Payment transaction references. Note: We do not store full credit/debit card numbers or bank account passwords on our servers. All online transactions are processed through certified PCI-DSS compliant gateways like Razorpay.

3. How We Use Your Information

• To fulfill orders, coordinate artisan loom production, and manage white-glove doorstep delivery.
• To provide order progress tracking, dispatch updates, and notifications.
• To respond to trade inquiries, bespoke quotes, and customer service requests.
• To detect and prevent fraudulent transactions or security violations.

4. Data Security & Retention

We implement industry-standard administrative, technical, and physical security safeguards (including SSL/TLS 256-bit encryption) to protect your personal information against unauthorized access, loss, or alteration. We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with statutory legal requirements.

5. Contact Us Regarding Your Privacy

If you have questions, wish to access, update, or request deletion of your personal data, please contact our concierge: